1
Introduction
Why this policy exists
Skylark Homestay ("we", "us", "our") respects your privacy and is
committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, share, and
protect your information when you:
- Visit our website or social media pages
- Make a booking enquiry or reservation
- Stay at our property in Sakaleshapura
- Contact us via phone, WhatsApp, or email
By using our services, you consent to the practices described in
this policy. If you do not agree, please do not use our services.
2
Information We Collect
What we gather and why
We collect only the information we genuinely need to welcome you,
confirm your booking, and meet legal requirements.
| Type |
What We Collect |
Why We Collect It |
| Personal |
Full name, phone number, email address, postal address |
To confirm bookings and stay in touch |
| Identity |
Government-issued ID (Aadhaar, Passport, etc.) |
Required by law for guest registration |
| Stay Details |
Check-in/out dates, room preferences, guest count |
To arrange your stay and services |
| Payment |
Transaction reference, payment method (no card numbers stored) |
To process payments and refunds |
| Usage |
Browser type, device, IP address, pages visited |
To improve website performance |
| Feedback |
Reviews, comments, or complaints you share |
To improve our hospitality |
We Never Collect
- Credit/debit card numbers or CVV
- Bank account details
- Biometric data or fingerprints
- Sensitive personal information beyond what's legally required
3
How We Use Your Information
Purpose of use
Your information is used only for legitimate hospitality and legal
purposes. Specifically, we use it to:
Your Data Is Used For
- Confirming, managing, and providing your booking
- Responding to enquiries via phone, WhatsApp, or email
- Processing payments and refunds
- Complying with legal and tax obligations
- Sending booking-related updates and confirmations
- Improving our services, website, and guest experience
- Sending occasional offers — only if you've opted in
We do not use your information for automated
decision-making, profiling, or any purpose unrelated to your stay.
4
Sharing Your Information
Who we share with & why
We respect your privacy and share your information only when
strictly necessary. The following categories of third parties
may receive limited data:
Limited Sharing With
- Payment processors — to process transactions securely
- Booking platforms — if you booked through Booking.com, Airbnb, or similar
- Government authorities — when legally required
- Service providers — such as email or SMS tools used to confirm bookings
We Never
Sell, rent, or trade your personal information to any third
party for marketing or any other purpose. Full stop.
5
Cookies & Tracking
Small files, big difference
Our website uses cookies and similar technologies to improve your
browsing experience, remember your preferences, and understand how
visitors use our site.
Types of Cookies We Use
- Essential cookies — required for the website to function
- Preference cookies — remember your language or region
- Analytics cookies — help us understand which pages are most useful
You can control or disable cookies through your browser settings.
Note that disabling some cookies may affect how the website works.
6
Data Security
How we protect your data
We take reasonable and appropriate measures to protect your personal
information from unauthorized access, alteration, disclosure, or
destruction.
Our Safeguards
- Encrypted transmission of data (HTTPS/SSL)
- Restricted access — only authorized team members can view guest information
- Secure storage of physical and digital records
- Regular review of our security practices
- Immediate action in case of any suspected breach
However, no method of transmission over the internet or electronic
storage is 100% secure. While we strive to protect your data, we
cannot guarantee absolute security.
7
Data Retention
How long we keep it
We retain your personal information only for as long as necessary
to fulfil the purposes described in this policy, or as required by
law.
- Booking records — retained for 3 years for accounting and tax purposes
- Guest ID copies — retained as required by local hospitality regulations
- Enquiry messages — retained for up to 12 months
- Marketing preferences — retained until you unsubscribe
Once the retention period ends, your personal data is securely
deleted or anonymized.
8
Your Privacy Rights
You are in control
You have the right to know what information we hold about you and
how it's being used. Depending on applicable law, you may have the
following rights:
Your Rights
- Access — request a copy of the personal information we hold
- Correction — ask us to correct inaccurate or incomplete data
- Deletion — request that we delete your personal information (subject to legal retention requirements)
- Objection — object to certain types of processing, such as marketing
- Withdraw Consent — withdraw consent you previously gave us at any time
To exercise any of these rights, please contact us using the
details at the bottom of this page. We will respond within a
reasonable timeframe.
9
Third-Party Links
External sites we link to
Our website may contain links to third-party websites, such as
Booking.com, Airbnb, Agoda, or social media platforms. These
websites have their own privacy policies, and we have no
responsibility or liability for their content or practices.
We encourage you to review the privacy policies of any external
site you visit through our links.
10
Children's Privacy
Guests under 18
Our services are intended for guests aged 18 and above. We do
not knowingly collect personal information from children under
18 years of age without parental consent.
Children are always welcome at Skylark Homestay when accompanied
by a parent or legal guardian, who is responsible for their
supervision and any information shared on their behalf.
If you believe we have inadvertently collected information from
a child without consent, please contact us, and we will promptly
delete it.
11
Updates to This Policy
Staying current
We may update this Privacy Policy from time to time to reflect
changes in our practices, legal requirements, or the services
we offer. When we do, we will update the "Last updated" date at
the top of this page.
We encourage you to review this page periodically. Your continued
use of our services after changes are posted constitutes your
acceptance of the updated policy.